Refund & Return Policy

Effective Date: May 6, 2026

At Island Grails, we take pride in creating collectible products inspired by Hawaiʻi, island culture, nostalgia, and artistic creativity. Because many of our products are limited, collectible, or made-to-order, please review our refund and return policy carefully before placing an order.

1. All Sales Policy

Due to the collectible and limited-edition nature of many Island Grails products, most sales are considered final unless otherwise stated.

We do not guarantee collectible market value, future resale value, or grading outcomes.

2. Returns Eligibility

Returns may be accepted only if:

  • The item arrived damaged
  • The wrong item was sent
  • The item is defective upon arrival

To qualify for a return:

  • You must contact us within 7 days of delivery
  • The item must remain unused and in its original condition
  • Original packaging must be included when possible

3. Non-Returnable Items

The following items are generally non-refundable and non-returnable:

  • Limited edition trading cards
  • Mystery packs or booster packs
  • Opened sealed products
  • Digital products or downloads
  • Custom or personalized items
  • Clearance or sale items
  • Gift cards

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 7 days of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

Contact Email: your@email.com

Once reviewed, we may:

  • Send a replacement
  • Issue store credit
  • Provide a partial or full refund

5. Refund Process

Approved refunds will be processed back to the original payment method whenever possible. Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

Shipping costs are generally non-refundable unless the error was caused by Island Grails.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged due to our error

We recommend using tracked shipping for returns, as we are not responsible for lost return packages.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order enters production, packaging, or shipment preparation, cancellation may no longer be possible.

8. Lost or Stolen Packages

Island Grails is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost or stolen:

  • Please contact the shipping carrier first
  • Then contact us and we will do our best to assist

9. Chargebacks & Fraud Prevention

Unauthorized chargebacks or fraudulent disputes may result in:

  • Order cancellation
  • Permanent ban from future purchases
  • Collection efforts if fraud is detected

Please contact us first so we can help resolve any issue.

10. Policy Updates

Island Grails reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

11. Contact Us

For return or refund requests, contact:

Island Grails

Email: islandgrails@yahoo.com

Website: islandgrails.com